This Privacy Policy explains how Fusion Furniture (“we”, “us”, “our”, or the “Site”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.fusionfurniture.com.au (the “Site”), or otherwise communicate with us (collectively referred to as the “Services”).
For the purposes of this Privacy Policy, “you” or “your” means any user of our Services — whether as a customer, website visitor, or other individual whose personal information we collect.
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Site and Services.
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make changes, we will post the updated version on our Site, revise the “Last Updated” date, and take any additional steps required by law.
To provide and improve our Services, we collect personal information from you and other sources. The type of information we collect depends on how you interact with us.
In general, we use your information to:
Communicate with you and provide our Services;
Process orders and payments;
Comply with legal obligations;
Enforce our terms and policies; and
Protect the integrity and security of our business and customers.
You may provide us with personal information when you use our Services, such as:
Contact details: name, address, phone number, and email address.
Order details: billing and shipping address, payment confirmation, order history.
Account information: username, password, and security details.
Shopping activity: products viewed, added to cart, or added to wishlist.
Customer support details: information shared when you contact us for assistance.
Certain features of the Site may not function properly if you choose not to provide required information.
We automatically collect information about your interactions with our Site through cookies, pixels, and similar technologies (“Cookies”). This may include:
Device and browser details;
IP address and network information;
How you navigate and use our Site;
Time spent on pages and referring websites.
You can adjust your browser settings to block or delete Cookies, but doing so may impact your experience or limit functionality.
For more details on how Shopify uses cookies, please visit Shopify’s Cookie Policy.
We may receive information from third parties, such as:
Service providers (e.g., Shopify) who help operate our Site and Services.
Payment processors, to handle transactions securely.
Marketing and analytics partners, who help us understand site usage and improve our offerings.
Any data obtained from third parties will be handled in accordance with this Privacy Policy.
We use your personal information for the following purposes:
To process your orders, manage accounts, handle deliveries, returns, and customer support.
To send promotional messages, personalise advertising, and inform you about products or services we believe may interest you.
To detect, investigate, and prevent fraudulent or illegal activity.
To provide customer assistance and respond to your enquiries effectively.
Cookies are used to enhance and personalise your browsing experience. They help us:
Remember preferences and login information;
Analyse website performance; and
Display relevant advertising.
While most browsers accept cookies by default, you can modify your browser settings to manage them. However, disabling cookies may affect site functionality.
We may share your personal information with third parties under the following circumstances:
Service Providers: for payment processing, shipping, data analytics, and technical support.
Business Partners: including Shopify, for service delivery and marketing.
Affiliates: within our corporate group for operational purposes.
Legal or Regulatory Requests: to comply with legal obligations or protect our rights.
Business Transactions: such as a merger, sale, or restructuring.
We do not sell or share sensitive personal information for profiling or targeted advertising.
If you post reviews or other public content on our Site, this information will be visible to others. We cannot control how others may use this information, and we are not responsible for its misuse.
Our Site may include links to third-party websites or social media platforms. We are not responsible for their privacy practices or the accuracy of the information they provide. Please review their policies before sharing any personal data.
Our Services are not intended for children under 16 years of age. We do not knowingly collect personal data from minors. If you believe a child has shared information with us, please contact us to have it deleted.
We use appropriate technical and organisational safeguards to protect your information. However, no online platform is completely secure.
We retain personal data only as long as necessary to provide our Services, comply with legal obligations, or resolve disputes.
Depending on your location, you may have the following rights:
Access / Know: Request access to the personal information we hold about you.
Delete: Request that we delete your personal data.
Correct: Request correction of inaccurate information.
Data Portability: Request a copy of your data in a portable format.
Restrict Processing: Ask us to limit how we use your information.
Withdraw Consent: Withdraw any consent previously given.
You can exercise these rights by contacting us at support@fusionfurniture.com.au. We may verify your identity before fulfilling your request.
You can also unsubscribe from promotional emails at any time using the “unsubscribe” link in our messages.
If you have concerns about how your information is handled, please contact us first. If you’re not satisfied with our response, you may contact your local data protection authority.
We may transfer your information outside your country of residence, including to service providers in the United States or other jurisdictions.
When we transfer data from the European Economic Area (EEA) or the UK, we rely on recognised safeguards such as the European Commission’s Standard Contractual Clauses or equivalent agreements ensuring adequate protection.
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Fusion Furniture
2/38 Kembla Street, Fyshwick ACT 2609, Australia
Email: support@fusionfurniture.com.au